Refund and Cancellation Policy

Last updated: 6 November 2026

Free trials

Trials are free and no card is needed, so there is nothing to refund. You can stop at any time.

Monthly and yearly subscriptions

You can cancel at any time by emailing us. Your plan stays active until the end of the period you have already paid for, and you are not charged again.

If you are charged by mistake, or charged twice, we refund the extra amount in full.

If you ask for a refund within 7 days of your first paid payment and you are not happy with the software, we refund that first payment in full.

Custom software projects

Projects are paid in parts as agreed in the quote. If you cancel a project, you pay only for the work already done, and any amount paid for work not yet started is refunded.

Setup and training

One-time setup, data import and training fees are refundable only if the work has not started.

How refunds are paid

Refunds go back to the same card or account you paid from, in the same currency. Card refunds usually reach you in 5 to 10 working days, depending on your bank.

Delivery

All our products are digital and delivered online. Nothing is shipped.

Contact

To cancel or ask for a refund, email info@bbtechsoftware.com with your company name.